Frequently Asked Questions

Check the status of your address via our address checker tool. As the rollout is happening progressively, not all addresses will have been assigned to a cluster at the start of the project. Once your address is assigned to a cluster, you'll also be able to view the estimated windows for the fibre installation via the address checker tool.

Please register your address so that we can provide you with more information about your property as it gets ready to connect. If you do not register your details with us, we will be unable to contact you to book your lead-in and connection. Register for updates about the project and your premises.

Yes, you can choose not to have an installation carried out on your property. However, opting out means that Opticomm will not contact you or conduct the works at your property to connect your premises to the network. If you, or future owners of the property wish to connect to the Opticomm FTTP network at a later stage, charges will be incurred.

As Opticomm is building a new and independent network, existing services will not be impacted, including any copper phone line services. If you choose to amend or cancel these services, you'll need to contact your current service provider.

As Opticomm is a wholesaler you'll need to discuss your phone and internet requirements directly with your chosen service provider.

As Opticomm is building a new and independent network, existing services will not be impacted, this includes free to air TV services.

As Opticomm is building a new and independent network, existing services will not be impacted, including any Sky Muster™/Starlink/ADSL services.

As Opticomm is building a new and independent network, existing services will not be impacted, including your existing wireless or mobile services. If you choose to amend or cancel these services, you'll need to contact your current service provider.

Each property is different, and installation timeframes vary based on works required. This will be discussed with you, prior to the commencement of any works.

Someone over the age of 18 years must be at home during the installation appointment to give permission for the lead-in work to be undertaken, otherwise the work cannot proceed. If this person is not the property owner, they must have the owner's permission for the work to be carried out as well as agree to the lead-in pathway and device location at the required spot on your property. You will need to also provide details of any special aspects of the property that we should be aware of.

First, you will need to register your details, so we can provide you with updates, and reach you to book an appointment for your lead-in installation and connection. If you do not register your details with us, we will be unable to contact you to book your lead-in and connection.

As the rollout is happening progressively, not all addresses will have been assigned to a cluster at the start of the project. Once your address is assigned to a cluster, you'll also be able to view the estimated windows for the fibre installation via the address checker tool.

To reschedule your fibre installation appointment please call our approved technicians on 1300 855 041 as soon as possible so that they can make alternate arrangements for you.

To avoid additional charges, rescheduled appointments must be within the advised date range for your address.

The lead-in conduit will be direct buried at a depth of approximately 30cm. This may be dependent on the composition of the soil/rock or other features in the area.

Your knowledge on where these are located will be a huge benefit to us and we'll work to ensure that these are not damaged during the installation stage.

The direct buried trench is approximately 30cm in depth or slot trench approximately 100mm to 150mm.

Slot trenching – small to medium truck or direct buried trench, small digging machine.

In every instance we will avoid trees or going under gardens, however, we will work with you to ensure the least impacted pathway is taken without compromising the fibre connection.

No impact is anticipated to any fencing. The lead-in will be run underneath the fence or within an open space (driveway) on your property.

There will be 2 devices installed at your house.

There will be a PCD (Premises Connection Device) installed on the exterior of your property. It will be placed on the side of the property, preferably in the location of other utility boxes (such as the power circuit board).

The second device is a connection box or NTD (Network Termination Device), which will be installed inside your house close to a power point. The NTD (inside) will be placed within 2m of the PCD (outside).

The outside device (PCD) is D 37mm x W 95mm x H 130mm (white).

The internal device (NTD) is D 43mm x W 193mm x L 231mm (black). The NTD will need to be installed close to a power plug and within 2m of the PCD.

Your chosen phone and internet provider will be able to advise what equipment you need.

Reinstatement measures will be agreed upon and completed in accordance with the scope of works and any reinstatement schedule outlined in the agreement signed during your appointment.

If any damage occurs during the installation process, you should report it immediately to the technician on site and ensure it is documented. Opticomm will work to remedy any damage caused during the installation works in accordance with the agreed scope of works and reinstatement schedule.

As Opticomm is a wholesaler, you will need to contact your chosen service provider to report any service issues. Your service provider is responsible for the end-to-end delivery and support of your internet and phone services.

For issues or to amend or cancel these services you'll need to contact your current service provider.